Administratio & Finance PC Tips and Tricks

"TIPS & TRICKS"

•	WINDOWS TUTORIAL: MANAGING YOUR FILES
•	USER "TIPS & TRICKS"
•	EMPLOYEE ADD / DROP / MODIFY PROCEDURES
•	ORDER NEW EQUIPMENT
•	REQUEST SERVICE - SUPPORT PORTAL
•	CAMPUS POLICIES AND PROCEDURES

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Ordering New Equipment:

•	MINIMUM SPECIFICATIONS FOR A NEW WORKSTATION
•	HOW TO ORDER A NEW COMPUTER Coming Soon!
•	HOW TO ORDER A NEW PRINTER Coming Soon!
•	HOW TO ORDER A NEW COMPUTER ACCESSORY (CDROM, Zip Drive, etc.) Coming Soon!

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Your CSU Personal Computer Responsibilities:

The person responsible for the CLEANING AND MAINTENANCE of your state-owned computer equipment here at CSU Northridge is YOU. There are several things that you can do to help cut down on the wear and tear on your computer so that it will always function cleanly and efficiently for you. Like any other piece of equipment, whether a fax machine, or a sewing machine, equipment collects dirt and dust if not cleaned regularly and properly. The following are REQUIRED HABITS TO ADOPT:

NO FOOD AND/OR DRINKS AT YOUR WORKSTATION. Keep these on your desk at all times. Spilled coffee, water, etc. can make the keys on your keyboard stick and/or short-circuit your keyboard. If you have been eating or drinking at your workstation, and damage the keyboard...your Tech Support team will know the reason for the problem.

EXECUTE THE APPLICATION DISKKEEPER LITE on your computer at least ONCE-A-MONTH. This program ensures that the hard drive on your computer does not become so fragmented that applications start to crash or permanent damage is caused to your hard drive. If you do not know how to run the application for DKLITE, please see this URL:
http://www-admn.csun.edu/systech/techsupport/DKlite.htm.

DO NOT BRING FILES FROM YOUR HOME TO WORK VIA FLOPPY DISKETTE. In this current VIRUS-INFESTED COMPUTER ENVIRONMENT, this is a bad idea. Some users feel that it is safe to download internet files and/or free software from their home computer and then bring them into work to load on their computer here. Not so!. Many, many times, this is how virus' arrive on our network. Systems & Technology has a network "virus protect" program that runs on our network and reports to us every time a virus has been detected on someone's computer.

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How To Setup Your Office 2000 Default File Location:

If you have upgraded to Office 2000, please use the following procedure to set your default file location. Your default file location should be set to your home directory on the "F" drive. Setting the location to the F drive ensures that your important documents are backed up daily.

•	MS WORD PROCEDURE:
	Click on "Tools" from the menu bar in MS Word 2000
	Click on "Options" and select "File Locations"
	Highlight Documents
	Click on the "Modify" button
	Under the folder name, type the location where you want to save/retrieve your document files
	Click "OK" and you are done.
•	MS EXCEL PROCEDURE:
	Click on "Tools" from the menu bar in MS Excel 2000
	Click on "Options" and select "File Locations"
	Select the "General" tab
	Under the "Default File Location", type the location where you want to save/retrieve your spreadsheet files.
	Click "OK" and you are done.
•	MS POWERPOINT PROCEDURE:
	Click on "Tools" from the menu bar in MS Powerpoint 2000
	Click on "Options"
	Select the "Save" tab
	Under the "Default File Location", type the location where you want to save/retrieve your files
	Click on "OK" and you are done.

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How To Defragment Your Hard Drive With Windows 2000:

http://www-admn.csun.edu/systech/techsupport/procedures/2KDefrag.doc

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How To Clean Up Your Hard Drive with Windows 2000:

http://www-admn.csun.edu/systech/techsupport/procedures/2KCleanup.doc

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How To Reboot (Shutdown & Restart) Your Computer:

Hold down the CTRL, ALT and DELETE keys simultaneously. The "NetWare Security" window will appear. Click on the "Shutdown" selection, then click on "Shutdown & Restart", and let the computer reboot itself.

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How To Change Your Novell Password:

Hold down the CTRL, ALT and DELETE keys simultaneously. The "NetWare Security" window will appear with various selections to choose from. Choose "Change Password" and follow the directions.

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How To Disconnect & Reconnect Your Computer:

http://www-admn.csun.edu/systech/techsupport/procedures/ComputerDisconnect.doc

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How To Manually Scan Your Computer For Viruses:

http://www-admn.csun.edu/systech/techsupport/procedures/virus_scan.htm

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How To Clean A Virus From Your Floppy Drive:

1.	RIGHT CLICK on the START Button
2.	Choose EXPLORE
3.	Scroll up and RIGHT CLICK on your "A" Drive.
4.	Choose "SCAN FOR VIRUSES"
5.	Click on START and your floppy diskette will be scanned for viruses.

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How To Lock Your Workstation While You Are Away From Your Desk:

Hold down the CTRL, ALT and DELETE keys simultaneously. The "NetWare Security" window will appear with various selections to choose from. Choose "Lock Workstation" and follow the directions.

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How To Enable Your Screensaver To Lock Your Workstation:

1.	From anywhere on your desktop screen, RIGHT CLICK your mouse
2.	Choose PROPERTIES
3.	This will bring up the DISPLAY PROPERTIES window
4.	Choose SCREENSAVER from the menu bar.
5.	You will then see which screensaver you have chosen and a checkbox at the lower right that says, PASSWORD PROTECTED.
6.	Please check this box to ENABLE SCREENSAVER PASSWORD.
7.	Set the default WAIT TIME to 10 MINUTES.
8.	Click on OK.

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How To Recover From a "Memory Dump" (Blue Screen of Death).

A "Memory Dump" usually appears when the computer is in the process of attaching to the network. It usually appears when the bright blue screen is on your monitor, before you have logged in to the network. A memory dump looks like a series of random numbers arranged in square patterns on the screen. When this occurs, power your computer off, wait 15 seconds and try again.

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How To Use Windows Explorer To Manage Your Files:

Explanation: In the same manner that you used "File Manager" in Windows 3.1, Windows NT has an application called "Windows NT Explorer" that is especially designed to help you manage your files. This application will help you to Add, Rename, Copy, Delete and otherwise manage your files all from ONE LOCATION. You will not need to access MS Word to delete Word files, the NT Explorer will do that for you! Follow These Steps:
1.	With your RIGHT MOUSE button, Click on START
2.	Choose EXPLORE
3.	You will see the WINDOWS EXPLORER window appear.
4.	If you wish to view your files on the network, click on your HOME Directory. All Users have a "Home" directory where their files are stored. The Home Directory is located on our File Server, ADMSVCS. So, if you wish to access your files, click on: Your Home Directory: F:\USER\Your_Dept_Name\Your_Name\ Example: F:\USER\BSYSTEMS\SSNYDER\ You will see your files listed under your "Home" Directory.
5.	TO MANAGE YOUR FILES: Highlight the file you wish to manage and click your RIGHT MOUSE button. You will see a list of options that you may perform with that file.
6.	REMINDER: It is very important the all Users delete any files that are not absolutely necessary. This includes picture files (.jpeg, .gif, mpeg, etc.) PLEASE clean up your files regularly!

Employee Add / Drop / Modify Procedures:

•	PROCEDURE FOR ADDING A NEW EMPLOYEE
•	PROCEDURE FOR SEPARATING AN EMPLOYEE & FILE CLEANUP
•	APPLICATION FOR ACCESS TO SOLAR FINANCIALS
•	APPLICATION FOR ACCESS TO SOLAR HUMAN RESOURCES
•	OPERATOR CONFIDENTIALITY / SECURITY AGREEMENT (Human Resources)