Student Collections

To View your Student Account Information Login to the Portal and choose:
My Path to Graduation > Student Center (SOLAR) > Finances > Account Information.

Registration related fees are due at the time of registration. Students are responsible to pay their account with the University in a timely manner.

If you have questions regarding collection holds, please call STUDENT ACCOUNTING at (818) 677-8000, option 2 or email: collections@csun.edu.

ACCOUNTS THAT ARE 30 DAYS OVERDUE WILL HAVE A CREDIT HISTORY HOLD (FCH).

This means that:

• YOU WILL NOT BE ALLOWED TO ADD ANY CLASSES
• YOU WILL NOT BE ALLOWED TO REQUEST A TRANSCRIPT
• REFUNDS WILL BE RESTRICTED

This hold will be removed within 1 hour after payment is received by University Cash Services during regular business hours.

ACCOUNTS THAT ARE 60 DAYS OVERDUE WILL HAVE A PENDING COLLECTION HOLD (FPC)

This means that:

• COLLECTION LETTERS WILL BE SENT TO THE STUDENT HOME ADDRESS IN SOLAR.
• YOU WILL NOT BE ALLOWED TO ADD ANY CLASSES
• YOU WILL NOT BE ALLOWED TO REQUEST A TRANSCRIPT
• YOU WILL NOT RECEIVE A DIPLOMA
• REFUNDS WILL BE RESTRICTED

This hold will be removed within 24 to 48 hours after payment has been received by University Cash Services.

ACCOUNTS THAT ARE 120 DAYS OVERDUE WILL ALSO HAVE A FRANCHISE TAX BOARD (FTB).

This means that:

The amount due the University has been submitted to the State of California Franchise Tax Board, which can deduct this amount from any funds the State may owe you, including tax refunds and State Lottery winnings.

To avoid tax offset deduction, pay the amount due to the University OR Collection Agency as directed.

ACCOUNTS THAT ARE 180 DAYS OVERDUE WILL HAVE A COLLECTION AGENCY HOLD (FCA).

This means that:

• YOU MUST PAY THE COLLECTION AGENCY THE AMOUNT OWED TO THE uNIVERSITY PLUS ALL AGENCY COLLECTION FEES. UCS CANNOT ACCEPT PAYMENTS ON THIS ACCOUNT. ONLINE CSUN PAYMENTS ARE NOT ACCEPTED ON THIS ACOUNT.
• YOU WILL NOT BE ALLOWED TO ADD OR DROP ANY CLASSES
• YOU WILL NOT BE ALLOWED TO REQUEST A TRANSCRIPT
• YOU WILL NOT RECEIVE A DIPLOMA
• YOU WILL NOT RECEIVE A REGISTRATION PACKET FOR THE NEXT TERM
• REFUNDS WILL BE RESTRICTED

The collection agency is: Account Control Technology (ACT)

They may be contacted by phone, toll free at (866) 887-2800, or by email: clientsupport@accountcontrol.com.

This hold will be removed when payments are received and applied by the University from the Collection Agency, and your account is cleared by the Collection Agency. This can take up to 30 to 45 days. NO EXCEPTIONS.

ACCOUNTS MAY HAVE AN ACCT RETURED FROM COLLECTION AGENCY HOLD (FCW).

This means that:

You must pay fees due by Cash, Cashier Check or Money Order ONLY.

ACCOUNTS MAY HAVE A COLLECTION HOLD (FWO).

This means that:

You must call Student Accounting, (818) 677-8000, option 2 , for the Amount Due on this account.