FREQUENTLY ASKED QUESTIONS:

• Where is QuickCopies located?
  Inside the Matadore Bookstore complex,on the right-hand side, just as you enter the building.
• What are the hours?
  Academic Year: M-Th 7:30am-6:00pm, Fri 7:30am-5:00pm
  Summer (Spring & Winter) Break: M-F 8:00am-5:00pm

RETAIL SERVICES:

• How much do copies cost?
  Black & White copies cost 7¢ each, while color copies are 25¢ for 8.5 x 11.
• How can I make copies?
  Simply come in to our store and help yourself to one of our self-service copiers. If you need help, ask one of our customer service representatives for assistance.
• Can you send/receive faxes from your store?
  Yes, you can actually do both. Our fax number is (818) 677-4646. We will hold your received fax in an envelope at QuickCopies for you to pck up.
• Do you have a computer that students may use?
  Yes, we have a self-serve computer that students may use for printing color or black and white prints.
• Do you have a scanner?
  Yes, we do. You may scan anything to your email.
• What other services do you offer?
  
  • Poster Printing
  • Mounting & Laminating
  • Postcards & Brochures
  • Binding
  • P.O. Box Rentals
  • Buttons
  • Signs & Banners
  • Name Plates
  • Name Tags
  • Plaques
  • License Plate Frames

POSTAL SERVICES:

• How much do mailboxes cost?
  3 months - $ 35.00
  6 months - $ 60.00
  9 months - $ 75.00
  1 year - $ 95.00.
• Do you forward mail?
  We offer forwarding of First Class mail for a fee when you close a current mailbox. We do not forward Standard Class mail.
• Can you mail items from QuickCopies?
  Yes, we have FedEx, UPS and USPS mailing services.

FOR PROFESSORS / DEPARTMENTS:

• How may I get my job copied?
  We have pick up and delivery for most academic departments. If your department has this service you can leave it in your department pick up area and one of our associates will pick it up. If you have any special instructions, you can bring it into our store and explain what you need done.
• How long will my job take?
  Most jobs picked up in our routes are delivered within 24 hours. If you bring your job to QuickCopies in the morning before 9:00am it will generally be ready for pickup/delivery the next morning. If you bring your job in the afternoon before 1:00pm, it will be ready the next day in the afternoon after 1:00pm. If there is a RUSH, we may be able to run your job immediately depending on the circumstances.

SIGN SHOP:

• Prices vary depending on color/material and additional instructions. Please call Ext.2898 for a quote.

COURSEPACKS:

• Can you purchase your coursepacks at Quickcopies?
  No , coursepacks are to be purchased at the Matador Bookstore. If they are sold out, proceed to the Bookstore information desk and ask an associate for assistance.

COPIER PROGRAM:

• How may I get more Toner / Staples?
  Send an email to quick-copies@csun.edu. We need to know the equipment ID number on the copier, what supplies you need, and the delivery information. Your supply will be delivered within 24 hours.
• Where and when should I send the meter reads?
  Send meter reads to mary.hanson@csun.edu on the FIRST day of each month. Please include the equipment ID number.
• Where do I get information about the Copier Program?
  The current copier contract information is on the Purchasing web page at: http://www-admn.csun.edu/purch/copiers/copiers.htm

USEFUL INFORMATION:

• You can email your job to QuickCopies, using the email address: quick-copies@csun.edu.
  Please include the following in your email:
  1. How many originals in the file.
  2. How many copies you need.
  3. If you need it on special paper.
  4. If it is single sided or double sided.
  5. If you need it stapled.

We will respond to your job with an order number once we have completed the job. Please allow the following for a delivery turn-around:

• If you email Monday-Thursday, 8:00am - 11:30am, your order will be delivered the day before 12:00pm.
• If you email Monday - Thursday, 11:31am - 5:00pm, your order will be delivered the next day before 4:00pm.
• If you email Friday, 8:00am - 11:30am, your order will be delivered Monday before 12:00pm.
• If you email Friday, 11:31am - 5:00pm, your order will be delivered Monday before 4:00pm.

If you need your job sooner than this, you are more than welcome to pick-up your job at QuickCopies. Please indicate that it is a pick-up, and when you will be picking it up.