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Police
Dispatcher I
| RECRUITMENT ID: | S192 |
| DEPARTMENT: | Public Safety |
| SALARY/TIMEBASE: | $2953-4431 mo./full-time (Hiring Range: up to $3000 mo.) |
| GENERAL INFORMATION: | Hours: 40 hrs/wk with possible overtime; Rotating shifts, includes some evenings, weekends, and holidays |
| Duties: | |
| Under general supervision, performs radio dispatch for police, parking, and other Public Safety field units. Receives emergency and non-emergency telephone calls for service from the public, law enforcement, and field personnel; transmits radio communications from field personnel and other law enforcement agencies and transmits/directs a variety of other messages and calls; monitors and coordinates activities related to the control and enforcement of law and order; uses a variety of CAD equipment to include a head set and key board to dispatch and record incidents; enters information into the CAD system and maintains log of radio transmissions to include time of incoming call, duration, and message as needed. Receives and logs emergency and other messages, and secures and records information as to location and type of emergency or incident; dispatches personnel and equipment according to standard operating procedure; maintains radio contact with assigned personnel and notifies and keeps superiors informed as to emergency situations and general activities. Notifies appropriate personnel/agencies concerning emergencies. Maintains a knowledge of the geography, street locations, and landmarks; generates reports from the computer system; troubleshoots computer system problems and reports repair needs; assists campus visitors with information; routes complaints; provides related administrative support to the department; and performs other duties as assigned. | |
| Qualifications: | |
| One year of full-time, verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years, and a high school diploma or equivalent. Applicants must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements. | |
| Knowledge, Specialized Skills, and Abilities: | |
| Working knowledge of: legal codes, requirements,
procedures, and techniques for receiving complaints and calls for service,
and for dispatching and communicating with campus officers in the field;
public safety-related agencies and the respective communication protocols;
and geographical layout. Working knowledge of and ability to use applicable
computerized and automated dispatch and law enforcement systems and databases
to enter, research, and retrieve data as necessary. Ability and specialized skills to: effectively
and phonetically use the English language; speak clearly and concisely;
follow oral and written instructions; transfer information accurately;
handle a wide range of interpersonal interactions effectively; learn the
use of applicable automated dispatch and law enforcement systems and databases;
effectively converse using police radio systems; accurately evaluate information
and situations, and make appropriate decision in routine, non-routine,
and emergency situations; independently respond and act quickly; read
maps and floor plans to provide directions to officers in the field; accurately
interpret written policies, follow oral and written instructions, and
transfer information; provide clear and concise verbal directions quickly
and accurately; present and summarize information in a variety of written
formats, using clear and concise language; establish and maintain effective
working relationships, interact with all members of the campus community
and general public, and maintain composure in highly stressful situations
or when dealing with difficult individuals; and ability to maintain the
confidentiality of sensitive information. |
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| SUBMIT OUR APPLICATION. Initial Review begins September 25, 2006 and will continue until position is filled. | |