Hours: 40 hrs/wk with possible overtime; Rotating shifts, includes some evenings, weekends, and holidays

This position has previously been announced. The position is posted again to indicate a change in qualifications.

Under general supervision, performs radio dispatch for police, parking, and other Public Safety field units.  Receives emergency and non-emergency telephone calls for service from the public, law enforcement, and field personnel; transmits radio communications from field personnel and other law enforcement agencies and transmits/directs a variety of other messages and calls; monitors and coordinates activities related to the control and enforcement of law and order; uses a variety of CAD equipment to include a head set and key board to dispatch and record incidents; enters information into the CAD system and maintains log of radio transmissions to include time of incoming call, duration, and message as needed.  Receives and logs emergency and other messages, and secures and records information as to location and type of emergency or incident; dispatches personnel and equipment according to standard operating procedure; maintains radio contact with assigned personnel and notifies and keeps superiors informed as to emergency situations and general activities.  Notifies appropriate personnel/agencies concerning emergencies.  Maintains a knowledge of the geography, street locations, and landmarks; generates reports from the computer system; troubleshoots computer system problems and reports repair needs; assists campus visitors with information; routes complaints; provides related administrative support to the department; and performs other duties as assigned.

Working knowledge of: legal codes, requirements, procedures, and techniques for receiving complaints and calls for service, and for dispatching and communicating with campus officers in the field; public safety-related agencies and the respective communication protocols; and geographical layout.  Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research, and retrieve data as necessary.  Ability and specialized skills to: effectively and phonetically use the English language; speak clearly and concisely; follow oral and written instructions; transfer information accurately; handle a wide range of interpersonal interactions effectively; learn the use of applicable automated dispatch and law enforcement systems and databases; effectively converse using police radio systems; accurately evaluate information and situations, and make appropriate decision in routine, non-routine, and emergency situations; independently respond and act quickly; read maps and floor plans to provide directions to officers in the field; accurately interpret written policies, follow oral and written instructions, and transfer information; provide clear and concise verbal directions quickly and accurately; present and summarize information in a variety of written formats, using clear and concise language; establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals; and ability to maintain the confidentiality of sensitive information.